Return & Refund Policy
Thank you for your purchase. We hope you are satisfied with your purchase. However, if for some reason you are not satisfied with your purchase, you can return it for a full refund.
Money Back Guarantee (No Questions Asked)
If we do not receive a response from you within 10 days, the item cannot be returned. If you have any further questions, please do not hesitate to contact us.
Returning Process
To return the product, place it safely in its original packaging with the original certificate and then mail the return to the following address:
Note: Returning Item
R.C.S.GEMS (THAI) CO., LTD.
919/293, 23RD FLOOR,
JEWELRY TRADE CENTER BLDG,
SILOM ROAD, BANGRAK,
BANGKOK-10500,THAILAND.
Email us about the return or reply to your order confirmation email. We will provide you with a DHL return shipping label for quick return processing. Return shipping costs will be deducted from the value of your purchase at the time of the refund to your account.
Example: Total purchase value of $ 500 - $ 30 (return shipping fee) = $ 470 returned to your account
Refund Process
After we receive your return and check the condition of your product, we will process your return. Please wait at least 4 working days after receiving your item to process your refund.
Paypal
Your refund will be deposited into your PayPal account immediately.
Credit card
Your credit card company may take 1-2 billing cycles for your credit card statement to show a refund. We will notify you by email when the return is processed.